FAQ

Frequently asked questions

Q: How do I order a perfetto?

A: Everything regarding choosing, personalising and ordering a perfetto is explained in this section.

Q: Is there a mouthpiece included in the price of a perfetto?

A: No. Mouthpieces are sold separately. See the Mouthpieces section.

Q: Will my cornetto mouthpiece fit a Perfetto?

A: Yes. Unless you use a very unusual cornetto mouthpiece it will fit and play with a perfetto.

Q: How long will it take for my order to be ready?

A: Orders usually ship within 2 months.

Q: Do you have instruments ready to sell and ship?

A: One of the most beautiful features of 3D-print is that everything can be personalised. That also allows for many models and options instead of only a few. Having a stock of instruments ready to ship would therefore play against the best part of 3D-print. So no, we don’t have any sort of stock and quickly produce personalised instruments at request instead.

Q: How can I pay for an order?

A: We receive payments through bank transfer (to Germany or Switzerland) or through Paypal (www.paypal.me/RicardoSimian). Paypal is practical but complicated… since most Paypal payments will require additional fees we must charge an additional 4% when using this method.

Q: Will I be able to play at 415 Hz. by opening the tuning joint on a 440 Hz. instrument?

A: No. The tuning joint allows for small pitch corrections up to a quarter of a tone, not a semitone.

Q: How much are the shipping costs to my country going to be?

A: That depends on many factors (where do you live, how big will be the box required for your shipment and how much will it weight). We look for the best delivery option within the Norwegian Post. A package large enough to carry a single perfetto costs NOK 312 (ca. €30) within Europe and NOK 348 (ca. €34) anywhere else in the world. Special orders with larger measurements or shipments including several instruments may cost more.

Additional local custom charges change from country to country and apparently also from day to day. We are unable to provide any information regarding this. All local custom charges are to be paid by the customer and are not included in our prices.

All Norwegian local taxes are included in the price. 3D Music Instruments does not pay VAT tax in Norway and therefore no VAT tax declaration can be provided for the instruments. Your local custom office may charge you additional customs and/or VAT taxes upon delivery.

Q: Can I change an order once placed? Which are your terms and conditions?

A: See terms and conditions.

Q: Can you 3D print guns?

A: Yes, but our shawms are notoriously more effective as a weapon.

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